General terms & conditions

Legal disclaimer

Company name: Reboost Sagl

Registration number: CHE-250.030.990
Registration Date: 07.02.2018

Trade name: Reboost
Website: dolove.ch
Support: hello@dolove.ch

Headquarter: via Giosuè Carducci 4, 6900 Lugano, Switzerland

This website is used for the sale of electronic devices, accessories and replacement parts.

Article 1 - Application

These general terms and conditions of sale apply in the context of online sales service to all sales made through the dolove.ch website.

Article 2 - Prices

Our product prices are indicated in Swiss Francs, taxes included, excluding participation in any shipping costs. All orders are payable in Swiss Francs. 

Promotional prices: promotions are offered on our products for a specific period. Reboost reserves the right to modify its prices at any time, but the products will be invoiced based on the price at the time of the order, subject to availability. The information relating to the price and product availability is subject to change and is given for information only.

Article 3 - Order

We are committed to approve your order in these terms and conditions of sale.

Article 4 - Validation

When you click the submit button after the check out procedure, you accept it as the integrality of these terms and conditions, fully and without reservation. The data recorded by Reboost constitutes proof of all transactions by its customers. The data recorded by the secure payment system constitutes proof of financial transactions.

Article 5 - Availability

Our product offers and prices are valid within the limit of available product stock. The information on the availability of the products are provided on your order after adding the product to your cart. They are provided for information only. In case of unavailability of product after placing your order, we will notify you either by email or by phone. You can then cancel or exchange your order. In case of total unavailability of the product, your order will be canceled and you will be refunded immediately. In case of partial delivery, our customer service will contact you to obtain your agreement for an exchange, refund or a lead time.

Article 6 - Delivery

The products are delivered to the shipping address you indicated during the order process. 

The delivery time includes the packaging and the carrier delivery time. 

The standard shipping method is Swiss Post for packages and letters. This shipping method comes with a tracking number and does not require a customer signature. No refunds or returns can be claimed to Reboost for the loss of the package once entrusted to the carrier. In the case of the package loss you have to claim directly to the Swiss Post carrier with your tracking number.

In case of damage during transport, a complaint must be emailed to hello@dolove.ch within three days of delivery. Reboost will then address the complaint to the carrier and will keep the customer informed of the progress. Once the damage is confirmed by the carrier, the new order will be shipped to you by Reboost, free of charge (subject to stock availability, otherwise an alternative item will be proposed).

Delivery times are given for information only. If they exceed 10 days after the order, the sale's contract may be terminated and the buyer refunded. Any product exchange, declared a posteriori, damaged during transport, without any complaints having been issued at the package reception, cannot be supported.

If the address communicated by the customer is false or incomplete, no new delivery will be issued until the original is returned to our distribution center. If Reboost has to re-send the material, the shipping cost will be charged to the customer. No partial or total reimbursement will be possible.

In the event of a delay in delivery (starting from 5 working days after the order), the customer is required to contact Reboost in order to launch an investigation with the carrier. The standard investigation time is 3-15 working days. Once the investigation is completed, if the package is considered lost by the carrier, Reboost resends the order to the customer in full, against payment of the shipping costs. In this case, any refund is excluded. If the package is still considered by the carrier as still being in the process of delivery, see first paragraph.

Article 7 - Shipping

The shipping costs include a contribution to the packaging costs + postage. Remember to group all your items on a single order. We offer a free delivery if your order exceeds 50 Swiss Francs.

Article 8 - Payment

We accept Visa, MasterCard, Twint, PostCard and PostFinance.

Reboost never stores any credit card information. All the payment information is processed directly by the payment institution.

Article 9 - Retention of title

The products remain the property of Reboost until full payment of the invoice. This disposition is not an obstacle to transfer to the customer the risks of damage or loss starting when the products have left the premises.

Article 10 - Liability

Reboost cannot be held responsible in case of force majeure, climatic or political events, disruption, total or partial strike, particularly with postal services, means of transport and/or communications.

Article 11 - Intellectual Property

All elements of dolove.ch website are and remain the exclusive intellectual property of Reboost. Nobody is allowed to reproduce, repost or use for any purpose whatsoever, even partially, elements of the site. This includes software, pictures, video or audio.

Article 12 - Warranty Terms

The warranty does not apply to compensation for damage resulting from external causes (accident, dismantling and repair). 

It also does not apply if the problem occurs in the use of a product which does not come from the website dolove.ch or has been misused (with incompatible accessories or poor maintenance). The products sold by Reboost are guaranteed in the manner and the warranty period offered by the manufacturer.

Procedure in case of initiation of coverage:

• Beforehand, you will need to contact our customer service in the contact section of the site.
• The product must be returned to us as a whole and in its original packaging with the reference order to the following address: Reboost Sagl, via Giosuè Carducci 4, 6900 Lugano.
• Your products will be tested by our technicians to determine the cause of the failure.
• If all warranty conditions are met, then the defective parts will be changed (subject to stock availability, otherwise a replacement item will be suggested) and the shipping costs will be credited to you in the form of a voucher on your customer account.
• If the products are not defective, but the problem is how the product was used, the return costs are at the charge of the customer and are payable in advance.

Article 13 - Return merchandise

The consumer has a period of 14 calendar days to return, at his expense, the products ordered. This right only applies to natural persons. This period starts from the day of the delivery.

Any return must be reported, in advance, to our customer service.

In exchange, the buyer will receive a refund within a maximum period of 30 days. 

Consumables will not be returned or refunded. Only products returned as a whole, in their complete intact original packaging and in perfect condition for resale will be taken back. Any product that has been damaged or whose original packaging has been damaged, will not be refunded, returned, or exchanged. 

This right of withdrawal is exercised without penalty, except for shipping and return costs.

In the event of the exercise of the right of withdrawal, the consumer has the choice to request either a refund of the sums paid or an exchange of the product. 

In the case of an exchange, the reshipment will be at the expense of the consumer.

Article 14 - Contest participation conditions

Eligibility 

• Contest participation is free and with no purchase obligation.
• All individuals aged 18 and over can participate.
• Reboost employees and their family cannot participate in the contest.
• Each participant is allowed to enter the contests only once.

Terms and Conditions of contests

• The draw will be conducted by the online marketing team. Winners will be notified within 7 working days after the end of the contests.
• The winners will be drawn at random at the end of the contests from all the forms received and notified by e-mail.

Problems in the process, responsibility

• Reboost disclaims any responsibility for data loss and other technical defects, especially with the transmission of data.
• If a winner cannot send their contact information within 7 business days or if a prize cannot be awarded, the participant can no longer claim his prize. In this case, the winner renounces any subsequent claim.

Final provisions

The competitions are governed by the Swiss Law and exclude any modality of private international law. Any judicial remedy is excluded. There will be no correspondence regarding these competitions.